Privacy Policy

Last updated: Oct 2025

This Privacy Policy explains how Bee Counselling (“we”, “us”, or “our”) collects, uses, and protects any personal information obtained through this website. We are committed to ensuring that your privacy is protected and that all personal information is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy.

Bee Counselling
Based in Selkirk, Scotland
Email: contact@beecounselling.com
We are registered in the United Kingdom and provide psychological therapy and related professional services.

We may collect and process the following information when you use this website or contact us:

• Personal details that you provide directly, such as your name, email address, and phone number (for example, when you complete a contact form or send an email).
• Sensitive information related to health or personal circumstances, if you choose to share this voluntarily.
• Technical information such as your IP address, browser type, and browsing behaviour, collected automatically through cookies or analytics tools (see section 8).
   

We only collect information that is necessary for providing our services and communicating with you.

We may use your information to:

• Respond to your enquiries or messages.
• Arrange appointments or follow up on therapy-related matters.
• Maintain professional records in line with our ethical and legal obligations.
• Improve our website, services, and communication.
• Meet administrative, legal, and professional requirements.
   

We will not use your information for marketing purposes without your explicit consent.

We process personal information under the following lawful bases as defined by the UK GDPR:

• Consent: when you voluntarily provide information via our website or email.
• Contract: when we need to process your data to provide psychological services to you.
• Legal obligation: to comply with relevant laws or professional requirements.
• Legitimate interests: to manage and improve our business operations in a way that respects your privacy.
   

All personal data is stored securely in accordance with professional and legal standards. We take appropriate measures to prevent unauthorised access, alteration, disclosure, or loss of your information.

Emails and contact forms are transmitted using secure systems, but please be aware that online communications can never be guaranteed to be fully secure.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, or reporting requirements.

Therapy records are typically retained for seven years after your last session in line with professional guidance.

This website may use cookies or similar technologies to analyse how visitors use the site and to help us improve your browsing experience. Cookies are small text files placed on your device. You can control or disable cookies through your browser settings.

If analytics tools (such as Google Analytics) are used, data is collected in an anonymised form and cannot be used to personally identify you.

We will not share, sell, or distribute your personal information to third parties unless:

• It is necessary for providing a service you have requested (for example, secure online booking).
• We are required to do so by law.
• We have your explicit consent.
   

If referrals are made to another professional or service, this will always be discussed with you first.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request erasure of your data, where appropriate.
• Restrict or object to processing in certain circumstances.
• Withdraw your consent at any time (where consent is the basis for processing).
   

To exercise any of these rights, please contact us using the details above.

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their privacy policies separately.

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “last updated” date will be revised accordingly.

If you have any questions or concerns about how your information is handled, please contact:
Email: contact@beecounselling.com

If you are not satisfied with our response, you can raise a concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk.